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Welcome to Coscrew! Here you can find answers to common questions about our cosplay costumes, product details, sizing, production, shipping, returns, and orders.
If you need further assistance, please contact us at support@coscrew.com.
1. Products & Product Details
What kind of products does Coscrew offer?
Coscrew specializes in cosplay costumes and related items inspired by characters from anime, games, movies, and other popular entertainment franchises. Our products focus on character accuracy, detailed designs, and carefully selected materials.
Do your products include all the accessories shown in the pictures?
Not necessarily. Included items may vary by product. Please check the product description and included-items list for the exact contents of each set. If you are unsure whether a particular accessory is included, contact us before ordering.
Are the products exactly the same as the original character designs?
We aim to achieve a high level of character accuracy. However, actual materials, colors, and construction may have minor differences from reference images due to production methods, material availability, and display settings.
Please refer to the product photos and descriptions for details.
2. Stock Availability & Production
Are all Coscrew products made to order?
No. Stock availability varies by product and can change frequently.
Newly released designs usually do not have existing stock and may need to be produced after an order is placed. More established designs may have existing stock available.
Because inventory changes frequently, we cannot guarantee real-time stock availability for every size or product.
Does the production time shown on a product page mean my order must be made from scratch?
Not necessarily. The production time shown on a product page indicates the estimated time needed if the item is not currently available in stock and needs to be produced.
If an item is already available, production may not be necessary.
How long does production take?
Production time depends on the design, materials, construction, and complexity of the item.
As a general reference, lighter costumes may take approximately 7–10 business days to produce, while complex or heavy costumes may require more time.
Please check the specific product page for its estimated production time.
Can you guarantee that my order will arrive before a specific event?
If you need your costume for a convention, performance, photoshoot, or other specific event, please contact us before placing your order.
We can check the current stock situation and, if production is required, assess whether the estimated production and shipping time can meet your deadline. We cannot guarantee an event delivery date until the order details and availability have been reviewed.
3. Sizing & Customization
How do I choose the correct size?
Please carefully review the size chart on the product page before ordering. Compare the listed measurements with your own measurements and follow any product-specific sizing instructions.
If you are unsure which size to choose, contact us before placing your order.
Do you offer custom sizing?
Some products may support special customization. Please check the product description or contact us to confirm whether your requested measurements or modifications are available.
Can I return a standard-size product if I choose the wrong size?
Yes. Standard-size products are eligible for return or exchange under our Returns & Refunds Policy, even if the product was manufactured after your order was placed.
For incorrect-size or other personal-reason returns, the original outbound shipping fee is non-refundable, and the customer is responsible for return shipping costs and any applicable customs or handling fees.
Can I return a specially customized product?
Products made according to your individual measurements, special sizing or cutting requests, or other personal customization requirements are generally not eligible for change-of-mind returns or exchanges, subject to applicable consumer protection laws.
This exclusion does not apply to defective, damaged, or incorrectly supplied products where remedies are required by law.
4. Orders & Cancellations
Can I cancel my order?
You may request a full cancellation and refund within 24 hours after payment confirmation.
After 24 hours, cancellation requests are generally not accepted. Cosplay products may require materials to be sourced, prepared, and allocated to an order before production begins. These preparations can involve substantial material and labor costs.
If you need to cancel after the 24-hour period, please contact us as soon as possible. We will review the order status, but cancellation cannot be guaranteed.
This policy is subject to any mandatory cancellation or refund rights under applicable law.
Can I change my size, shipping address, or other order details?
Please contact us within 24 hours after payment confirmation if you need to make changes.
We will do our best to help before materials are prepared or production begins. Changes requested after this period may not be possible.
Please check your size, shipping address, recipient name, and phone number carefully before completing your purchase.
5. Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your destination and the shipping method selected.
Our current estimated shipping times are:
- United StatesStandard Shipping: 6–12 business daysFast Express Shipping: 5–8 business days
- Europe, New Zealand, and JapanStandard Shipping: 6–10 business days
- Asia, the Middle East, and AustraliaStandard Shipping: 8–12 business days
Fast Express Shipping is currently available only for orders shipped to the United States.
These estimates begin after your order has been dispatched. They do not include order processing time or any production time required before shipment.
Shipping methods and availability may vary depending on the destination. Please refer to the shipping options displayed at checkout for your order.
How long does it take to process an order?
Orders are generally reviewed and processed within 24 hours after payment confirmation.
For items already in stock, preparation for dispatch usually takes approximately 3 business days. If production is required, additional production time will apply according to the product page.
Your total delivery time may therefore consist of order processing time, production time (if required), and shipping time.
Will I receive a tracking number?
Yes. Once your order has been shipped, we will send you a shipping confirmation email with tracking information.
You can track your package through 17TRACK.
Can I request expedited shipping?
Available shipping methods depend on the destination and shipping conditions. You can check the available options during checkout.
If you have a specific delivery deadline, please contact us before ordering so we can review the production and shipping arrangements.
6. Returns, Exchanges & Refunds
What is your return period?
Eligible products may be returned or exchanged within 14 days of receiving your order, subject to the conditions in our Returns & Refunds Policy.
Please contact us for approval before sending any item back.
Who pays for return shipping?
For returns due to incorrect size, change of mind, or other reasons not caused by a product defect or our error:
- The original outbound shipping fee is non-refundable.
- The customer is responsible for return shipping costs.
- The customer is responsible for any customs duties, taxes, or customs handling fees incurred during the return process.
Mandatory consumer rights under applicable law remain unaffected.
What if my product or one of its components arrives defective or damaged?
Please contact us at support@coscrew.com as soon as possible. Include your order number, a description of the issue, and at least three clear photos showing the problem.
After reviewing the issue, we can arrange to send a replacement product or replacement component, depending on the circumstances.
When will I receive my refund?
After an approved return is received and inspected, eligible refunds are generally processed within 3 business days.
The time required for the refund to appear in your account depends on your bank or payment provider.
For full details, please refer to our Returns & Refunds Policy.