Order Cancellation

We attach great importance to every product you purchase from coscrew.com, we will start work immediately after you place the order. We need to solve the complex processes, hoping to deliver the best products to you as quickly as possible.

The products are made-to-order and we will process your order within 24 to 48 hours. After placing your order, there is still chance to change your mind. In order to make everything go as smoothly as possible, please read the following cancellation policies carefully before placing an order.

Our cancellation policy:
This policy covers clothing, shoes, wigs, props or other accessories.

1. Orders canceled within 24 hours after payment confirmation: You can get a full refund.

2. More than 24 hours after payment confirmation: Please contact us before you want to cancel your order.

3. Once your order has been shipped, it cannot be canceled.

4. Since the payment institution will deduct a handling fee for each order and will not return the handling fee when the refund is made, the following cancellations will be subject to a 10% handling fee:

A. The customer cancels the order due to his/her own reasons, including incorrect recipient name, address and phone number.
B. The customer cancels the order without reason.
C. The customer purchases an item that cannot be purchased separately in the product list (such as a custom project, please read the product description) and is unwilling to purchase the jumpsuit body that needs to be matched.

5. Sometimes some items will be sold out, we will contact you via email to cancel your order, if you have not replied us or our email was refused, your order will be canceled after 48 hours.